Customer Retention Starts with Onboarding

How many of your new customers from this year have still only sent you one order?  These “one-and-done” customers can create a lot of inefficiency for the business. If we can solve this, we can accelerate the growth of the business. More often than not, a large number of one-and-done customers points to a weakness in the customer onboarding experience. A great onboarding experience can help you keep and grow more of the customers you worked so hard to acquire.  A small investment here will have a big return